Frequently Asked Questions.
Hopefully you will find what you are looking for here, if you are unsuccessful feel free to shoot us over an email at Hello@GreyJamPress.com and we will be more than happy to help you whatever the query.
How do I contact you?
Please contact us via email firstname.lastname@example.org
What is the minimum order?
Our minimum order on digitally printed stickers is 100 per design and screen printed stickers is 200 per design. Our minimum order of Garment printing is 10 and for tote printing is 20. With all orders the larger the amount printed the cheaper the cost per unit will become.
I need my order fast, Can you help?
We have three options for postage 3 to 5 working days, 5 to 10 working days and 10 to 15 working days. Please make sure you select the right one, if you want to feel safe shoot us over an email at email@example.com and we can do our best to let you know this can be achieved. Please remember its likely that there will be a longer wait on our hand screen printed items as apposed to digitally print as a lot more goes into the process.
What payment methods do you accept?
You can make payment directly through the website on the checkout page via a credit/debit card or PayPal or we will send you over an invoice with our bank details if we are confirming your order via email.
How should I provide my artwork?
We require that you send us your art work in large format. We accept PSD, AI and PDF files. If the art work is not a vector, the image or JPEG must be a minimum of 300DPI.
What is your turnaround time?
Our normal turnaround time is 10 – 15 WORKING DAYS once full payment has been made and artwork has been received. During busy periods and with very large orders please allow up to 15 – 20 WORKING DAYS, if you require a faster turnaround you can select our fast track option of 5 – 10 WORKING DAYS at a higher cost. If you have a certain deadline please email us at firstname.lastname@example.org for confirmation that this is possible.
How many colours can I print?
For all screen printed stickers and paper prints we are able to print up to any amount of colours you require, however each additional colour will require another screen set up and can become costly so this is something to bare in mind.
For digital custom cut printing this means the amount of colours you can choose is endless.
For garment printing we can do up to four colours in one image, however each colour will require screen set up costs.
How will my order be sent and what are the delivery charges?
All sticker orders up to 2kg will be sent out Royal Mail 1st class signed for. The delivery charge is £6.00 for UK and £12.00 for international shipping but for anything larger we will have to get a quote. Paper prints and garment printing will require a custom shipping quote.
Any screen printing orders printed by us e.g. vinyl sticker, egg shell stickers, paper prints, garments etc may be used for promotional purposes on our social media networks. If you would not like your stickers or prints to be posted, please email us at Hello@GreyJamPress.com to specify.